Features

Discover a non-exhaustive list of Simple IT features. This list will evolve over time. We will post a calendar of future features as soon as possible. Do not hesitate to contact us for any further information.

Ticketing system

 

  • Integrated ticketing portal – users are autonomous Easy registration
  • Sleek and responsive graphics – Multi-platform ready client
  • Unlimited recordings
  • Selection of hardware or software impacted by the concern
  • Discussion function to answer the caller
  • Assigning the ticket to a technician
  • Response time management
  • Manage custom status additions
  • E-mail notifications
  • Sort the list of tickets according to their status (open/closed…)
Gestion Ticketing SImple IT Helpdesk
Gestion inventaire Simple It Helpdesk

Inventory management

 

  • IT-oriented inventory, Machines of all types and Licenses
  • Link between hardware and software inventory and user support
  • Unlimited recordings
  • Software license management by accounts (Office 365, api cloud)
  • Import of fleet data
  • Brand and model management of hardware
  • Many fields adapted to the needs of an IT fleet
  • Agent software for Windows to be able to import computer fleets more easily

System management

  • User management
  • Multilingual English / French
  • Unlimited management of independent client companies
  • White mark
  • Export Reporting clients
  • Role Management
  • List management
  • User Profile Customization
  • Logo customization